Categories
Politics & government Society

[2864] The limits of non-voting analogy

People are starting to canvass for votes. The Malaysian general election is just somewhere around the corner.

But some are advocating a no-vote strategy and some others are proposing to go out and spoil their votes. All that to express dissatisfaction over the options they will likely face at the ballot box.

I can see some if not most of the no-vote and spoil-the-vote crowd are advocating their case by resorting to analogy. In a Coke versus Pepsi, they want something else not on the menu. Another that I notice is a group of sheep voting for either a lion or a wolf, both of which intend to have the sheep served as lunch. There are others which are absurd but all of these analogies are an attempt to present the low favorability of the likely realistic choices we face in our democracy.

Analogy can be useful in many ways. It is meant to clarify thoughts and sharpen messages. Some situations may be too complex to describe in full that an analogy provides a quick introductory comprehension.

But the use of analogy is no proper comprehension of reality, especially when there is a deeper logic at work. There are limits to analogy and going beyond the limits is an abuse. Proper understanding will need to go beyond analogies.

There are times when the actual situation can be explained simpler and more accurately without resorting to analogy. There are times when no analogy is appropriate and instead analogizing is an exercise in absurdity. In these cases, having an analogy do not clarify our thoughts or sharpen our message. It instead blurs and misrepresents the actual picture.

Analogy necessarily simplifies the picture. A good analogy simplifies by ignoring irrelevant details. A bad analogy simplifies by ignoring relevant details, and worse, by adding unrelated matters.

The limits of analogy, or rather the appropriateness of analogy can be tested by stretching it to its logical absurdity while at the same time, if the same is applied to the actual situation being analogized, no absurdity could be found. The divergence in absurdity between the analogy and the actual situation is a good test for a good analogy. In the analogy of sheep voting for either a lion or a wolf, would the sheep be safe if they refrain from voting? In the Coke-Pepsi menu, would non-voting mean either drinks would taken off the menu the next time?

The reality is that we are not sheep and we are not choosing either Coke or Pepsi, or sirap bandung either.

In Malaysian elections, in the real world beyond elementary analogy, not voting (especially in a situation where wasted votes associated with the weaknesses of first-past-the-pole system is a non-issue; sometimes voting can be meaningless too) would not exclude you from the consequences of political choices made by the majority. While the non-voting or the spoil-the-vote you would enjoy self-satisfaction for not being directly responsible for the choice made by the majority, and that somehow grants you some kind of self-perceived moral superiority, the consequences would still be imposed upon you. If you do refrain from choosing in this system of ours, somebody else would force you to drink the majority’s preferred drinks presented in the analogy.

If you like sirap bandung more than Coke, and prefer Coke to Pepsi, you would worse-off if the majority imposes Pepsi on you in a world of Coke versus Pepsi. There is no question of not drinking it unless you leave the system altogether, i.e. migrate out of Malaysia. The analogy does not capture this.

This is where analogy fails. They do not capture the essence of the real world and obscure the choices and its related preference.

But the general dissatisfaction over the choices available cannot be dismissed and indeed it points towards a larger institutional problem. Our current political and democratic process arising from gerrymandered FPTP system is deeply flawed. It is a sign of growing legitimacy crisis that our political system suffers. One solution is the introduction a new way of doing things, and one of them includes reforming our FPTP contest to some kind of proportional representation system where we will not be trapped in a practical binary choice. Now, who is likely to rock the voting system? The incumbent that benefits from the status quo, or the challengers who think the system is unfair?

But until such reforms happen, we are stuck in our current deplorable system. And what we need to do is to appreciate the complexity of our current system rather than simplifying it with elementary tools.

Mohd Hafiz Noor Shams. Some rights reservedMohd Hafiz Noor Shams. Some rights reservedMohd Hafiz Noor Shams. Some rights reserved

Given the current confusing political situation in Malaysia, it is understandable why some voters are thinking of not voting at all. While I am pro-voting with clear preference due to my intention to test the Malaysian system’s ability to facilitate power transfer peacefully, to improve our institutions and due to my belief that power change is the best way to create a competitive and a fairer democracy, I appreciate the non-voting option.

The option off the ballot box tells various political parties that no voter should be taken for granted, and that the cajoling of potential must happen. Efforts at appeasing the voters must happen. Hopefully such appeasement happens at the policy dimension and not as crass as simple handouts. Non-voting is a good credible threat that must exist in a democracy so that the system does not become calcified in a bad equilibrium. For this reason, I am reluctant to berate (too much) those who plan not to go out and vote, however great the temptation is (although I am very much less sympathetic to the spoil-the-vote crowd for it is I feel a very anti-social tactics in the most social of democratic exercises: voting).

Nevertheless on the election day itself, I hope this class of voters would go out and vote eventually because our Malaysian equilibrium is truly horrible and it needs a good jolt. The status quo just will not do and there has to be attempts at changing it.

Categories
Economics Politics & government Society

[2859] Manifesto promises I would like to see made

There were a lot of talks about the budget recently. About those by the opposition and by the government.

The opposition may have to improve on its budget quality especially on the assumptions made, but I believe the annual tabling of such alternative is healthy and is a positive development in our increasingly flawed democracy. Why? Because it provides a clearer picture of a different near future, regardless whether we agree with it or not. Imagining an alternative (or a utopia even) is always important so that we do not fall into the trap of Doctor Pangloss, or unnecessarily resigning to a bad outcome.

But a budget is just a budget however important it is. It is merely a short-term roadmap towards whatever goals we want to achieve. A better document offering a clearer alternative would be a goal-setting manifesto.

Below is a partial list of matters I would like to see in the manifesto. Some of them are general and others are specific.

I have not costed it, but whenever costing is relevant, I think it is doable. In truth, a lot of crazy ideas are economically feasible and mine, I do not think they are crazy. And some of them may already exist, or in the process to coming to reality. Some admittedly are fluffy.

Let just say it is a non-comprehensive wishlist for further discussion.

Election matters

  1. Introduce proportional representation to address gerrymandering and malappropriation in Malaysia. Having a PR system in place of first pass the post would help make our electoral system fairer and so, instil more confidence into our democratic system. It would also be more robust against possible cheating.
  2. State funding for all individual contesting for public offices. This hopefully would make money less important in an election. To avoid abuse, candidates failing to get a certain percentage of votes would be required refund the state. Candidates will be allowed to receive contributions from private citizens.
  3. Mandatory reporting for all contributions received by all candidates. Limits to be applied on parties and individuals. Contributions will be taxed above a certain limit.
  4. A complete ban on private corporations and government bodies from making contributions to any political parties. This includes no program with any political parties. In Malaysia, government bodies especially have serious conflict of interest and this ban would help reduce corruption.
  5. Ban political parties from running or owning for-profit entities.
  6. Automatic registration for all Malaysians age 18 and above. We should not put up barriers to voting.
  7. Yes, reduce voting age to 18.
  8. Reinstate local elections, starting with cities with population more than half a million. This should help make local authorities more responsive to the local population instead of to Putrajaya.

Parliament

  1. Election of Senators.
  2. Create a smaller Senate by limiting federal appointees to no more than total state senators. Federal Territories’ representatives be reduced to 3. Representatives for Sabah and Sarawak be increased to 3 each. This will create stronger check-and-balance in the Parliament and return power to the states.
  3. Reserve special seats for the Speaker of the House and the Senate, and have them elected. The Speaker must renounce membership with any political party. This is to ensure fairness in the Parliament.
  4. Greater funding for all MPs for area servicing and hiring of research assistants.
  5. Parliament to remain in Kuala Lumpur.

Government

  1. Ten-year term limits for the positions of prime minister and chief ministers. The years are cumulative. This is to encourage new talents to enter politics and the government. Also, to avoid having a long-term authoritarian as a leader.
  2. Enforce retirement age on all civil servants. No contract extension.
  3. Public declaration of assets and income for all public office holders, and as well selected civil servants.
  4. Encourage diversity in the civil service. Malaysia is a diverse country and our civil service should reflect our demography.
  5. Total function separation between the prime minister and the finance minister at the federal and the state levels. This is to address conflict of interest.
  6. No minister will be allowed to hold more than one portfolio.
  7. Decentralize powers of the Prime Minister’s Department through closure of several agencies or relocation of agencies to other authorities.
  8. Separate the office of the AG between government’s legal advisor and the public prosecutor. This will also include separating the AG from appointment/promotion of judges.
  9. Downsize the size of the Cabinet. The decentralization of power of the PM Department would also mean fewer ministers without definite portfolios.
  10. Limit federal funding to regional development authorities designed to circumvent state governments. States to have strong representation in the relevant regional development authorities.
  11. Total separation between the government and Pemandu’s overseas business. The entity will not be allowed to use Pemandu’s name, or government resources. Private enterprises should not use government name or resources for private gains.

Government finances

  1. Target 1%-2% deficit of NGDP. Balanced budget unnecessary.
  2. Reduce government guarantees for government-linked companies.
  3. Migrate civil service pension scheme towards defined-contribution plan fully.
  4. Include off-budget spending in government accounts, though no necessarily merged.

Taxes

  1. No GST hike in the next 5 years. Rate to stay at 6%.
  2. No GST refunds for foreigners.
  3. No zero-rated GST for goods bought by corporations.
  4. Rideshare services to pay GST.
  5. No income tax holiday for TRX.
  6. No tax-free treatment for real estate projects.
  7. Income tax holiday to be reserved to selected manufacturing and high-tech services.
  8. Create several new income tax brackets and push the top income tax rate higher.
  9. Close loopholes for corporations with respect to income tax.
  10. Negative-income tax for all Malaysians.
  11. Wealthy NGOs and religious institutions will be taxed, regardless of profit/non-profit status.
  12. Find a way to get global internet companies with operations in Malaysia to pay income tax.
  13. Gift or donation above a certain high threshold to private individuals to be taxed.
  14. Temporarily reduce income tax rate marginally for married working women to encourage labor participation rate as well as address gender pay gap.

Government-linked companies, funds

  1. Complete professionalization of GLCs by banning MPs and retired politicians from heading any government-linked companies or funds.
  2. No bailouts of government-linked companies.
  3. Remove government ownership in Malaysia Airlines.
  4. Reduce government holdings in non-strategic private companies, especially by Khazanah.
  5. GLCs to be closely monitored by Malaysian Competition Commission.
  6. No Arul Kanda in Khazanah or any other GLCs.

Corruption

  1. Independent investigations into 1MDB and all of its related cases.
  2. Ensure fair trials for all 1MDB actors.
  3. Closing down of 1MDB and SRC.
  4. Malaysian Anti-Corruption Commission to be placed under the Parliament to strengthen its independence.

Social services

  1. Basic income of RM200 monthly for Malaysians aged 60 and above. This could be an experiment for a universal basic income scheme.
  2. Baby bonus of RM1,000 for the first two children. This is to address ageing demography in Malaysia.
  3. Citizenship bonus upon birth for all Malaysians, to be invested at PNB funds. Quantum to be decided.
  4. Zero cash handling for BR1M. Government to set up bank accounts for those without one.
  5. BR1M requirements to be tightened but individual payments enlarged.
  6. Central creches to encourage higher labor participation rate, especially among women. Mandatory preschools could double-up as central creches for older young children.
  7. Stronger affirmative actions for Orang Aslis and other non-Malay natives. Government agencies managing Orang Asli affairs to be led by Orang Aslis only.
  8. Ancestral land of Orang Aslis and those belonging to Sabah and Sarawak native communities to be protected fully.
  9. Temporary unemployment benefits, possibly lasting 3-6 months. I think Perkeso can be reformed to manage this. Such benefits also is an automatic stabilizer in the economy, so less need for discretionary fiscal stimulus in times of recession.

Education

  1. Malay remains as the medium of exchange in national schools.
  2. Malay and English remain compulsory.
  3. Offer non-native languages to all students in national schools (this includes major Asean languages: Thai, Khmer, Vietnamese, Tagalog and Burmese).
  4. Reduce the role of religion in national schools to sustain diversity, and limit it to religious classes only.
  5. Moral classes to be reorganized into civic classes open to all students.
  6. Work to strengthen the national school system and make it the first choice for most Malaysians.
  7. Greater autonomy for universities and political freedom from students.
  8. Mandatory preschooling. Free for poor/lower-middle class families.
  9. Mean-tested PTPTN, reserving such funding for poor students only.
  10. Meritocratic process entrance into universities. The process will be tempered with socioeconomic concerns to help create a more equal society. Affirmative action for under-represented communities to be merged with the meritocratic process.
  11. Limit public undergraduate scholarships abroad. More graduate-level scholarships abroad instead.
  12. Mandatory study-abroad for a semester or two for all Malaysian public university students to Asean institutions.
  13. Expand places at public universities.
  14. Automatic partial scholarship for students from poor families attending public universities, in place of PTPTN.

Health

  1. No raising of patent protection period.
  2. Increase access to generics.

Homes

  1. Limit ownership of residential properties by foreigners.
  2. Additional ad valorem tax on foreign-owned residential properties.
  3. No expiry on real property tax gains on foreigners.
  4. RPGT on Malaysians to be lengthened to 10 years.
  5. Tax relief for residential rental payments for Malaysians earning below a certain threshold and landlord up to a certain threshold. This will be combined with the negative-income tax structure.
  6. Stronger protection for renters.
  7. High-quality affordable public housing for rents in cities and its suburbs especially for the young. This is to encourage the young to remain in the cities. Having the young in will keep the cities lively.

Islam

  1. No raising of punishment for Islamic laws violations.
  2. Conversion of minors requires approval by both parents.
  3. Reduce conflict between civil and shariah courts by defining the division of powers more clearly.
  4. Reduce barriers to marriage. Make marriage classes optional.
  5. Reduce religious authority’s ability to spy and conduct raids.
  6. Remove religious identification on the national identity card.

Discrimination

  1. Institute a law to address discrimination in the private sector with a focus on race, religion, political belief and gender.
  2. Minimum mandatory 30 days paternity leave to address gender pay gap and change societal expectations on gender.

National service

  1. Reorganize into a voluntary 1-year military service, with possible merger with the Wataniah regiment.
  2. Strip party politics from the program.

The press

  1. RTM to be made more independent and remodelled after the BBC.
  2. No licensing of blogs.
  3. A media ombudsman to handle public complaints against the press.
  4. Pass Freedom of Information Act.
  5. Reform Official Secret Act to reduce abuse.

Civil liberties

  1. Limit the police’s ability to restrict peaceful assemblies.
  2. Address discrimination against religious minority.
  3. Sosma to be limited towards terror activities only.
  4. Sedition Act to be scaled down.
  5. Tighter requirements for book banning.
  6. Stronger privacy and data protections law and enforcement.

Environment

  1. Limit reclamation projects in Johor, Malacca and Penang. Stronger national requirement for reclamation proposal.
  2. Reduce fragmentation of jungle, especially in Peninsular Malaysia. Possible jungle crossings over highways and roads.
  3. National park status for Belum-Temengor.
  4. No logging within a certain distance from river banks.
  5. No development within a certain distance from the beach.
  6. Stop new hill development above a certain height.
  7. Arm wildlife officers/enforcers and increase punishment for wildlife violations.
  8. Yearly federal payments to states for maintenance of primary jungle coverage. Part of the payments to be reserved for replanting purposes to negate previous jungle loss. Audit to be made twice a year on jungle coverage.
  9. Reduce logging permits and raise the cost of the permits.
  10. Introduce carbon tax.
  11. Total ban on sand exports.
  12. Rehabilitation funds for land ravaged by illegal bauxite mining in Pahang.
  13. Limit dams construction.
  14. Work with Singapore to open up water flow under the Causeway.
  15. Reduce greenhouse gas emissions.
  16. Raise fuel efficiency of vehicles.

Public transport and transport infrastructure

  1. Cashless payments to be opened for others and not limited to TnG at all train stations, buses as well as highways.
  2. TnG will be forced to provide no-fee reloading access points at all train stations, or contract will not be renewed/early termination if possible.
  3. Inquiry to be conducted on why TnG was chosen over RapidKL’s native cashless payments method, and why MRT is unable to process RapidKL’s native cashless payment method.
  4. Reassess the need for MRT3 due to low ridership for MRT1. MRT2 to continue as planned.
  5. HSR to continue as planned with open tender. Reduce the number of stops.
  6. JB-Woodlands rail link to be constructed.
  7. No tunnel for Penang.
  8. Federal support for trams in George Town.
  9. Cancel the ECRL but build a Kuantan-KL double-tracking electrified line. Upgrade the existing East Coast line, with at least electrification.
  10. Continue with the Pan-Borneo Highway.
  11. Mavcom to be funded directly by the government instead of revenue from airport/passenger taxes to avoid the Commission’s conflict of interest as a regulator and a taxing authority.
  12. Daily float of retail petrol.
  13. Tax vehicle fuel. Proceeds will be used to subsidize public transport.
  14. Renegotiate highway contracts to limit toll hikes as well as possible compensation to contractors.
  15. Mandatory deregistration of vehicles after 15-20 years on the road.
  16. Much, much higher road tax and excise duties on luxury vehicles.
  17. No new port in Malacca.
  18. Construct the Labuan-Sabah bridge.

Monarchy and state rulers

  1. Head of states are banned from participating in business. Existing holdings to be divested and placed in trust fund managed by the state for rulers’ welfare.
  2. Title awards by all states and by the federal government to be significantly limited.

Immigration and border control

  1. Abolition of road charges but maintain VEP. VEP to be expanded to all entry points.
  2. Work towards visa-free status for all Asean citizens.
  3. No airport tax equalization or hike.
  4. Work towards the lifting of curfew in eastern Sabah.

Security and defense

  1. Cut any role in the Yemen war.
  2. No unilateral declaration of curfew by the PM under the NSC Act. The government must compensate any loss of property by innocent victims.
  3. Establis IPCMC.
  4. Establish Asean security forces.
  5. Upgrade facilities in the Spratlys.

Asean

  1. Strengthen Asean roles in the region.
  2. Work towards to a common Asean position on the South China Sea.
  3. Work towards an Asia-Pacific free trade area.
  4. Work towards the establishment of an Asean parliament, with representatives elected by Asean citizens.
  5. Create Asean scholarships for non-Malaysian Asean citizens at Malaysian universities to encourage integration between Asean countries.
  6. Resolve border dispute with Asean neighbors.
  7. Accession of Timor Leste into Asean as a full member by 2025.

Internet and communication

  1. Enforce net neutrality. Internet service providers are not allowed to bundle connection services with other services.
  2. MCMC to focus on service quality and technology adoption. No power to censor the internet unilaterally without consultation with other authorities like Suhakam and the courts.
  3. Work to diminish Telekom Malaysia’s monopoly as an ISP with a view to cut down on internet access cost.

Kuala Lumpur

  1. Less power for Minister for Federal Territories. Federal government’s decision must be approved by an elected mayor.
  2. No new development for Bukit Gasing and Bukit Nanas.
  3. Stronger actions against indiscriminate parking. Malls and hotels will be held responsible for illegal parkers outside of its compound to force drivers and property/business owners be more responsible towards their surroundings.
  4. More working pedestrian lights and on-grade crossings.
  5. Open the relevant KL train stations for free crossing by pedestrians.
  6. Wider use of Balisha beacons instead of crossing lights for non-major roads.
  7. Enforce pedestrian-first rules versus road vehicles.
  8. More pedestrian crossings, and stronger enforcement/punishment against vehicles for not stopping at crossings.
  9. Introduction of congestion charges. Income set for public transport funding.
  10. Limit the city hall’s ability to close access to  Dataran Merdeka or any public space except for emergency purposes.
  11. Maintain green space, and increase large tree counts in the city.

Foreign labor

  1. Hiring of foreign labor to be simplified to cut off the middle men and corruption.
  2. Reduce human rights abuse faced by foreign workers.
  3. Set up mandatory savings(EPF?) for foreign workers in Malaysia to equalize hiring costs between Malaysians and foreign workers. Withdrawal allowed upon return to home country only or emergencies.
  4. Clear attainable pathway to citizenship for foreigners, with minimum 10 years residency, no criminal records, Malay language proficiency as some of of them prerequisites. May have to set a yearly quota for socioeconomic and political factors.

Miscellaneous

  1. Stronger anti-trust body, focusing on the food, vehicles, properties, construction material, banking, internet, medicine, payments and GLCs.
  2. Stronger commitment to open tender. No direct award above a certain threshold.
  3. Bigger equalization funds for Sabah and Sarawak.
  4. The government to release all public data on the internet in machine-friendly format.
  5. Abolish the death sentence.
  6. Limit outrider count for government officials and rulers. No outriders for private citizens. Outriders cannot be hired.
  7. No duration increase in patent/copyright protection.
  8. Jos soli citizenship.

I will add more if I have the time.

Categories
Politics & government Society

[2856] The police should release arrested Rohingya protesters

The Rohingyas in Kuala Lumpur had a small public protest at Ampang Park today. The Rohingyas were protesting against the latest rounds of atrocity committed against their community in Myamnar.

The Malaysian police broke up the demonstration and arrested quite a number of the participants.[1] The police should release them.

It is disheartening to see the treatment the Rohingya protesters received from the Malaysian police. The police should have been lenient with them, and allowed the demonstrators to disperse peacefully without arrests.

They are treated badly in their own country. Raped and murdered. Home burned. We do not need to be as harsh as we have been on them.

In December, Prime Minister Najib Razak held a political rally supporting the Rohingya minority, together with his Umno and Pas friends. The arrests show the insincerity of this government, using the Rohingyas cynically for election brownie points. The government can prove that is untrue by releasing the protesters without pressing charges.

Mohd Hafiz Noor Shams. Some rights reservedMohd Hafiz Noor Shams. Some rights reservedMohd Hafiz Noor Shams. Some rights reserved

[1] KUALA LUMPUR:Hundreds of ethnic Rohingya   to the Malaysian capital of Kuala Lumpur on Wednesday (Aug 30) demanding an end to the bloodshed in Rakhine.

[…]

More than a hundred protesters were arrested by police for assembling illegally and obstructing traffic at midday in downtown KL. Another 20 protesters were arrested for alleged immigration offences. [Rohingyas protest in KL over unrest in Myanmar. Channel NewsAsia. August 30 2017]

Categories
Society

[2855] Improvement TnG must make to create better train commuting experience

The use of Touch ‘n Go (TnG) payment system as the sole cashless payment option for KL trains, specifically those operated by RapidKL, in my opinion has been unnecessary. TnG is inferior to the native cashless system that RapidKL had previously.

Prior to the full migration, the trains accepted multiple payment options, but the superior method to me was the native cashless payment. Topping-up was easy and free. It was hassle-free relative to having to use TnG cards. In case of any problem with the native payment system, the station attendant would be able to help out the users almost immediately. Even the problem would be solved quickly on the spot. In contrast, trouble with TnG cards would require users to put in extra effort to reach out to TnG and their vendors, and their customer service takes time to respond to you.

Unfortunately in July-August 2017, the superior option was phased out in favor of the TnG cashless payment method. The official reason for the migration is most mind-boggling. The whole RapidKL network— the monorail, the LRT, the MRT and the buses — needs to phase out the native cashless system because after billions of public money spent on the MRT, the new MRT line has troubles processing the native cashless system.

But hey, it could process TnG system just okay. Why is that?

Instead of making the MRT line integrated into the existing widely usely system, the whole train network has to be integrated into underused MRT’s line and with weak payment method.

I have yet to come across the explanation the MRT payment method is that bad, and how that was possible. It feels like somebody overlooked the payments side. Just saying the MRT could not accept the native cashless payment and so, the migration had to happen is not enough. There has to be an explanation why the MRT payment method is that bad. It is either somebody overlooked it, or the system has been captured by special interest.

But the train has moved on and missed a station.

So, rather than moving back to the old system and possibly incur additional migration cost (I do not know whether the TnG system is cheaper than the native cashless system for RapidKL to operate; this is something to watch out for), I think the better way now is to improve the current system.

Here is a list of things I would want to see happening soon in order to improve train commuting experience for everybody, except for Najib Razak:

  1. Place TnG reloading machines at all train stations. At the moment, most stations do not have the machines, which offer free top-up services. This forces users to go to other places to reload and incur top-up charges (imagine, being forced to use TnG and then having to pay fees to top-up). In contrast, all stations have many machines that could process the native cashless payments (and even so, places like KLCC had trouble keeping the lines short: imagine the situation with TnG now). Furthermore, all those native machines have now been rendered unnecessarily obsolete by the full TnG migration. How much money has been wasted? Sounds like a job for the Auditor General.
  2. Have more than one machine at all stations. One would have thought for such a high volume traffic network, TnG would place a lot of machines for train users. But no. Even at KL Sentral, the hub of the city’s transportation, I could spot only 2 or 3 TnG reloading machines. The limited availability of the machines, which forces users to top-up at other places like 7-Eleven and incur top-up fee, makes me suspect this is intentional. It feels like a classic rent-seeking exercise, which possibly a case Malaysian Competition Commission should look into (I am toying filing a complaint. I have read the submission guidelines and it is not that hard to digest).
  3. Upgrade the reloading machines to process commands faster. Right now, it takes several minutes to complete a transaction. It is slower compared to RapidKL’s machines, which by the way, are now underutilized and processing cash payments only. One would operate the old native machines for cashless transactions like this: you touch the screen, insert cash and go. It is possible to do this under one minute unlike the so-called Touch ‘n Go machines, which require the patience one would reserve for a dead turtle.
  4. Upgrade the reloading machines to enable it to give refund at point of sale. The slow inadequate TnG machines could only receive cash. There is simply no slot to spit out cash. In case of failed transaction, no refund is possible. For refund, users would have to contact TnG customer service over the phone and such response does not happen immediately. I have been waiting for nearly three hours to get a refund. I complained to the station attendant, who redirected me to TnG’s external vendor. I have also complained to TnG and demanded my refund, which they later redirected me to the same external vendor. The vendor has yet to reply to my request. In contrast, the whole refund process would happen immediately under the old system, because refunding is possible at the point of sale. Transformation indeed.
  5. Until these suggested improvements have been made, TnG must suspend top-up fee charged at other top-up locations. Top-up should be free from the time being.

Suggestion 1-4 are investments TnG should have made when it knows it would be the sole payment option for the high-volume traffic train network. TnG clearly has underinvested in its infrastructure, happy to take in revenue it does not deserve.

Categories
Personal Society

[2852] Two policemen and a migrant worker

Some time back in 2015, I walked down to the train station after having a late meal in Bangsar. It was almost an hour to midnight and I did not want to miss the last train home. It usually takes about 15 to 20 minutes to get to the Bangsar train station from Jalan Telawi by foot, and the train stops running close to midnight.

I remember jaywalking across Jalan Maarof and then strolling down to near the bottom of the street, before turning into the slip road into a smaller and less busy Lorong Maarof.

It was there where I saw two officers, one standing and another sitting on his motorcycle, interrogating what seemed to be a migrant worker by the road. The worker was of South Asian origin, I think.

It was somewhat dark in the area. The road was lit with orange light, making the night felt quiet and lonely. There is something about orange light emitted from fluorescent lamp. It makes a street feels mysterious, if not sinister. The sound of cars zooming by, speeding beyond the speed limits, made the atmosphere all the more isolating. Nobody on the main road would care or notice anything if something happened.

I walked closer toward the three men while wishing I was already in my bed. I had to walk pass them to get to the train station. It was the shortest distance available to me.

I was tired, but my eyes were fixed on the three. But the fact that there were two police officers and a migrant worker there did not quite register in my mind. I observed with my senses, but my mind saw nothing. My mind was that absent security officer snoozing at night in front of the countless screens in the central CCTV room. The cameras were recording, but nobody was watching.

The officers did not notice me, until I was right next to them. They were startled by the sound of my footsteps. There was almost fear in their eyes, in contrast to the South Asian person’s blank expression.

I did not comprehend what was going on but I noticed an officer was forcing his hand into the Bangladeshi’s pants pocket, taking out a wallet. I had a sense that that was inappropriate.

I understand everything now in retrospection. If you asked me what was the expression on the Bangladeshi’s face, I now would be tempted to claim that it was an expression of resignation. It was an expression that said, tonight, I was being unlucky.

I looked at the officers, but I walked on as my mind slipped further into some of kind delirium. I was a zombie, for all I care. I was both aware and unaware at the same time.

That was until the bright white light at the train station jolted my mind out of its slumbering state. Already used to the low energy orange light, the eyes screamed in pain while adjusting to the high-frequency, high-energy LED white light. The announcement blaring through the PA system made a good alarm clock, even as apart of me felt that I wanted to disobey its instruction.

By the time I boarded the train and was zooming across Kuala Lumpur, I was fully awake. White light filled the largely empty two-car carriage. I wish they had dimmed the lights.

The train runs on a viaduct from Bangsar to just after the Central Market in downtown Kuala Lumpur. Then it dives into a long dark tunnel, making repetitive whooshing sound as the train compresses the air against the concrete wall of the tube. It was at that moment, as train rushed underneath the city that I began to consider things that I saw.

It did not take long for me to suspect that the two officers were extorting the migrant workers for money. I have no proof of it happening, except for my memory and suspicion.

I am telling this story today because yesterday, the Deputy Prime Minister, who is also the Home Minister in charge of the police, said that “Amalan mengutip ‘duit pau’ untuk perlindungan dalam kalangan agensi penguat kuasa sudah lama berlalu.” In Malay, in short, the police does not do extortion, anymore.[1]

Anymore, he said. Should I believe him?

Back in the train, I was filled with regrets, asking myself what if I had stopped and asked questions to the officers. I asked, if I had realized it earlier there and then, what would I do? Would I do what was right? I remember wondering, the degree of corruption in our society.

The train emerged from the tunnel just before the Ampang Park station. The swooshing sound was replaced with a cool humming.

It was dark outside. It was midnight, and I was leaving the last train.

Mohd Hafiz Noor Shams. Some rights reservedMohd Hafiz Noor Shams. Some rights reservedMohd Hafiz Noor Shams. Some rights reserved

[4] Amalan mengutip ‘duit pau’ atau habuan untuk perlindungan dalam kalangan agensi penguat kuasa sudah lama berlalu, kata Datuk Seri Dr Ahmad Zahid Hamidi. Bagaimanapun, Timbalan Perdana Menteri berkata, gejala rasuah itu masih menular kononnya menanggung perbelanjaan ‘meraikan’ pegawai atasan yang turun melawat anggota bawahan, khususnya di peringkat daerah. “Ini alasan tidak cerdik kerana bercanggah dengan pendirian anggota penguat kuasa yang diberi amanah untuk memikul tanggungjawab melindungi negara dan masyarakat. “Tindakan pegawai atasan membuli anggota bawahan juga perlu dihentikan kerana amalan ini menjurus kepada perlakuan menghalalkan rasuah dalam kalangan unit beruniform. [Mohd Iskandar Ibrahim. Farah Mashita Abdul Patah. Luqman Arif Abdul Karim. Ahmad Suhael Adnan. Era polis ‘pau’ duit perlindungan sudah berlalu – Zahid. Berita Harian. May 21 2017]